Privacy policy
The Scope of This Policy
This policy applies to all altirhal-taxi users, including Riders and Drivers (including Driver applicants), and to all altirhal-taxi platforms and services, including our apps, websites, features, and other services (collectively, the “altirhal-taxi Platform”). Please remember that your use of the altirhal-taxi Platform is also subject to our Terms of Service.
The Information We Collect
When you use the altirhal-taxi Platform, we collect the information you provide, usage information, and information about your device. We also collect information about you from other sources like third party services, and optional programs in which you participate, which we may combine with other information we have about you. Here are the types of information we collect about you:
A. Information You Provide to Us
Account Registration. When you create an account with altirhal-taxi, we collect the information you provide us, such as your name, email address, phone number, birth date, and payment information. You may choose to share additional info with us for your Rider profile, like your photo or saved addresses (e.g., home or work), and set up other preferences (such as your preferred pronouns).
Driver Information. If you apply to be a Driver, we will collect the information you provide in your application, including your name, email address, phone number, birth date, profile photo, physical address, government identification number (such as social security number), driver’s license information, vehicle information, and car insurance information. We collect the payment information you provide us, including your bank routing numbers, and tax information. Depending on where you want to drive, we may also ask for additional business license or permit information. We may need additional information from you at some point after you become a Driver, including information to confirm your identity (like a photo).
Ratings and Feedback. When you rate and provide feedback about Riders or Drivers, we collect all of the information you provide in your feedback.
Communications. When you contact us or we contact you, we collect any information that you provide, including the contents of the messages or attachments you send us.
B. Information We Collect When You Use the altirhal-taxi Platform
Location Information. Great rides start with an easy and accurate pickup. The altirhal-taxi Platform collects location information (including GPS and WiFi data) differently depending on your altirhal-taxi app settings and device permissions as well as whether you are using the platform as a Rider or Driver:
- Riders: We collect your device’s precise location when you open and use the altirhal-taxi app, including while the app is running in the background from the time you request a ride until it ends. altirhal-taxi also tracks the precise location of scooters and e-bikes at all times.
- Drivers: We collect your device’s precise location when you open and use the app, including while the app is running in the background when it is in driver mode. We also collect precise location for a limited time after you exit driver mode in order to detect ride incidents, and continue collecting it until a reported or detected incident is no longer active.
Usage Information. We collect information about your use of the altirhal-taxi Platform, including ride information like the date, time, destination, distance, route, payment, and whether you used a promotional or referral code. We also collect information about your interactions with the altirhal-taxi Platform like our apps and websites, including the pages and content you view and the dates and times of your use.
Device Information. We collect information about the devices you use to access the altirhal-taxi Platform, including device model, IP address, type of browser, version of operating system, identity of carrier and manufacturer, radio type (such as 4G), preferences and settings (such as preferred language), application installations, device identifiers, advertising identifiers, and push notification tokens. If you are a Driver, we also collect mobile sensor data from your device (such as speed, direction, height, acceleration, deceleration, and other technical data).
Communications Between Riders and Drivers. We work with a third party to facilitate phone calls and text messages between Riders and Drivers without sharing either party’s actual phone number with the other. But while we use a third party to provide the communication service, we collect information about these communications, including the participants’ phone numbers, the date and time, and the contents of SMS messages. For security purposes, we may also monitor or record the contents of phone calls made through the altirhal-taxi Platform, but we will alaltirhal-taxis let you know we are about to do so before the call begins.
Address Book Contacts. You may set your device permissions to grant altirhal-taxi access to your contact lists and direct altirhal-taxi to access your contact list, for example to help you refer friends to altirhal-taxi. If you do this, we will access and store the names and contact information of the people in your address book.
Cookies, Analytics, and Third Party Technologies. We collect information through the use of “cookies”, tracking pixels, data analytics tools like Google Analytics, SDKs, and other third party technologies to understand how you navigate through the altirhal-taxi Platform and interact with altirhal-taxi advertisements, to make your altirhal-taxi experience safer, to learn what content is popular, to improve your site experience, to serve you better ads on other sites, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the altirhal-taxi Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may miss out on certain features of the altirhal-taxi Platform.
C. Information We Collect from Third Parties
Third Party Services. Third party services provide us with information needed for core aspects of the altirhal-taxi Platform, as well as for additional services, programs, loyalty benefits, and promotions that can enhance your altirhal-taxi experience. These third party services include background check providers, insurance partners, financial service providers, marketing providers, and other businesses. We obtain the following information about you from these third party services:
- Information to make the altirhal-taxi Platform safer, like background check information for drivers;
- Information about your participation in third party programs that provide things like insurance coverage and financial instruments, such as insurance, payment, transaction, and fraud detection information;
- Information to operationalize loyalty and promotional programs, such as information about your use of such programs; and
- Information about you provided by specific services, such as demographic and market segment information.
Enterprise Programs. If you use altirhal-taxi through your employer or other organization that participates in one of our altirhal-taxi Business enterprise programs, we will collect information about you from those parties, such as your name and contact information.
Concierge Service. Sometimes another business or entity may order you a altirhal-taxi ride. If an organization has ordered a ride for you using our Concierge service, they will provide us your contact information and the pickup and drop-off location of your ride.
Referral Programs. Friends help friends use the altirhal-taxi Platform. If someone refers you to altirhal-taxi, we will collect information about you from that referral including your name and contact information.
Other Users and Sources. Other users or public or third-party sources such as law enforcement, insurers, media, or pedestrians may provide us information about you, for example as part of an investigation into an incident or to provide you support.
How We Use Your Information
We use your personal information to:
- Provide the altirhal-taxi Platform;
- Maintain the security and safety of the altirhal-taxi Platform and its users;
- Build and maintain the altirhal-taxi community;
- Provide customer support;
- Improve the altirhal-taxi Platform; and
- Respond to legal proceedings and obligations.
Providing the altirhal-taxi Platform. We use your personal information to provide an intuitive, useful, efficient, and worthwhile experience on our platform. To do this, we use your personal information to:
- Verify your identity and maintain your account, settings, and preferences;
- Connect you to your rides and track their progress;
- Calculate prices and process payments;
- Allow Riders and Drivers to connect regarding their ride and to choose to share their location with others;
- Communicate with you about your rides and experience;
- Collect feedback regarding your experience;
- Facilitate additional services and programs with third parties; and
- Operate contests, sweepstakes, and other promotions.
Maintaining the Security and Safety of the altirhal-taxi Platform and its Users. Providing you a secure and safe experience drives our platform, both on the road and on our apps. To do this, we use your personal information to:
- Authenticate users;
- Verify that Drivers and their vehicles meet safety requirements;
- Investigate and resolve incidents, accidents, and insurance claims;
- Encourage safe driving behavior and avoid unsafe activities;
- Find and prevent fraud; and
- Block and remove unsafe or fraudulent users from the altirhal-taxi Platform.
Building and Maintaining the altirhal-taxi Community. altirhal-taxi works to be a positive part of the community. We use your personal information to:
- Communicate with you about events, promotions, elections, and campaigns;
- Personalize and provide content, experiences, communications, and advertising to promote and grow the altirhal-taxi Platform; and
- Help facilitate donations you choose to make through the altirhal-taxi Platform.
Providing Customer Support. We work hard to provide the best experience possible, including supporting you when you need it. To do this, we use your personal information to:
- Investigate and assist you in resolving questions or issues you have regarding the altirhal-taxi Platform; and
- Provide you support or respond to you.
Improving the altirhal-taxi Platform. We are always working to improve your experience and provide you with new and helpful features. To do this, we use your personal information to:
- Perform research, testing, and analysis;
- Develop new products, features, partnerships, and services;
- Prevent, find, and resolve software or hardware bugs and issues; and
- Monitor and improve our operations and processes, including security practices, algorithms, and other modeling.
Responding to Legal Proceedings and Requirements. Sometimes the law, government entities, or other regulatory bodies impose demands and obligations on us with respect to the services we seek to provide. In such a circumstance, we may use your personal information to respond to those demands or obligations.
How We Share Your Information
We do not sell your personal information. To make the altirhal-taxi Platform work, we may need to share your personal information with other users, third parties, and service providers. This section explains when and why we share your information.
A. Sharing Between altirhal-taxi Users
Riders and Drivers.
Rider information shared with Driver: Upon receiving a ride request, we share with the Driver the Rider’s pickup location, name, profile photo, rating, Rider statistics (like approximate number of rides and years as a Rider), and information the Rider includes in their Rider profile (like preferred pronouns). Upon pickup and during the ride, we share with the Driver the Rider’s destination and any additional stops the Rider inputs into the altirhal-taxi app. Once the ride is finished, we also eventually share the Rider’s rating and feedback with the Driver. (We remove the Rider’s identity associated with ratings and feedback when we share it with Drivers, but a Driver may be able to identify the Rider that provided the rating or feedback.)
Driver information shared with Rider: Upon a Driver accepting a requested ride, we will share with the Rider the Driver’s name, profile photo, preferred pronouns, rating, real-time location, and the vehicle make, model, color, and license plate, as well as other information in the Driver’s altirhal-taxi profile, such as information Drivers choose to add (like country flag and why you drive) and Driver statistics (like approximate number of rides and years as a Driver).
Although we help Riders and Drivers communicate with one another to arrange a pickup, we do not share your actual phone number or other contact information with other users. If you report a lost or found item to us, we will seek to connect you with the relevant Rider or Driver, including sharing actual contact information with your consent.
Shared Ride Riders. When Riders use a altirhal-taxi Shared ride, we share each Rider’s name and profile picture to ensure safety. Riders may also see each other’s pickup and drop-off locations as part of knowing the route while sharing the ride.
Rides Requested or Paid For by Others. Some rides you take may be requested or paid for by others. If you take one of those rides using your altirhal-taxi Business Profile account, a code or coupon, a corporate credit card linked to another account, or another user otherwise requests a ride for you, we may share some or all of your ride details with that other party, including the date, time, charge, rating given, region of trip, and pick up and drop off location of your ride.
Referral Programs. If you refer someone to the altirhal-taxi Platform, we will let them know that you generated the referral. If another user referred you, we may share information about your use of the altirhal-taxi Platform with that user. For example, a referral source may receive a bonus when you join the altirhal-taxi Platform or complete a certain number of rides and would receive such information.
B. Sharing With Third-Party Service Providers for Business Purposes
Depending on whether you’re a Rider or a Driver, altirhal-taxi may share the following categories of your personal information for a business purpose (as we have done for the preceding 12 months) to provide you with a variety of the WAY Platform’s features and services:
- Personal identifiers, such as your name, address, email address, date of birth, government identification number (such as social security number), driver’s license information, vehicle information, and car insurance information;
- Financial information, such as bank routing numbers, tax information, and any other payment information you provide us;
- Commercial information, such as ride information, Driver/Rider statistics and feedback, and Driver/Rider transaction history;
- Internet or other electronic network activity information, such as your IP address, type of browser, version of operating system, carrier and/or manufacturer, device identifiers, and mobile advertising identifiers; and
- Location data.
We disclose those categories of personal information to service providers to fulfill the following business purposes:
- Maintaining and servicing your altirhal-taxiaccount;
- Processing or fulfilling rides;
- Providing you customer service;
- Processing Rider transactions;
- Processing Driver applications and payments;
- Verifying the identity of users;
- Detecting and preventing fraud;
- Processing insurance claims;
- Providing Driver loyalty and promotional programs;
- Providing marketing and advertising services to WAY;
- Providing financing;
- Providing requested emergency services;
- Providing analytics services to WAY; and
- Undertaking internal research to develop the altirhal-taxiPlatform.
C. For Legal Reasons and to Protect the altirhal-taxiPlatform
We may share your personal information in response to a legal obligation, or if we have determined that sharing your personal information is reasonably necessary or appropriate to:
- Comply with any applicable federal, state, or local law or regulation, civil, criminal or regulatory inquiry, investigation or legal process, or enforceable governmental request;
- Respond to legal process (such as a search warrant, subpoena, summons, or court order);
- Enforce our Terms of Service;
- Cooperate with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believe may violate federal, state, or local law; or
- Exercise or defend legal claims, protect against harm to our rights, property, interests, or safety or the rights, property, interests, or safety of you, third-parties, or the public as required or permitted by law.
Terms of service
These Terms of Service constitute a legally binding agreement (the “Agreement”) between you and WAY, Inc., its parents, subsidiaries, representatives, affiliates, officers and directors (collectively, “WAY,” “we,” “us” or “our”) governing your use of the altirhal-taxiapplication (the “altirhal-taxiApp”), website, and technology platform (collectively, the “altirhal-taxiPlatform”). Please be advised: This Agreement contains provisions that govern how claims between you and altirhal-taxican be brought (see below Section ). These provisions will, with limited exception, require you to submit claims you have against altirhal-taxito binding and final arbitration on an individual basis, not as a plaintiff or class member in any class, group or representative action or proceeding. As a Driver or Driver applicant, you have an opportunity to opt out of arbitration with respect to certain claims as provided in below Section. By entering into this Agreement, and/or by using or accessing the altirhal-taxiPlatform you expressly acknowledge that you understand this Agreement (including the dispute resolution and arbitration provisions in below Section) and accept all of its terms. If you do not agree to be bound by the terms and conditions of this Agreement, you may not use or access the altirhal-taxiPlatform or any of the services provided through the altirhal-taxiPlatform. If you use the altirhal-taxiPlatform in another country, you agree to be subject to WAY's terms of service for that country.